Support

Email support@omurai.app — we reply within one business day, in English or Turkish. Please include your store's .myshopify.com address.

How are reorder quantities calculated?

We estimate daily sales from the last 60 days (recent weeks weigh more, and days when a product was out of stock are ignored). The suggested order covers your supplier lead time plus the number of days of stock you want each order to buy, plus a safety buffer based on how much your sales vary. Quantities are rounded up to your pack size and minimum order.

Why does a product say “No sales yet”?

Quartermaster needs some sales history to forecast. New products show this until they start selling.

Why is “Cash stuck in stock” empty?

Add a “Cost per item” to your products in Shopify. Without costs we can count units but not money.

Which products are included?

Active products with “Track quantity” turned on. Gift cards are excluded.

How do I stop the Monday email?

In Quartermaster, open Settings → Monday email and untick “Send me the Monday email”.

How do I cancel Pro?

Open Quartermaster → Plan → Cancel subscription, or uninstall the app. Billing is handled by Shopify.